Returns & Exchanges

We want you to love your Rotimatic experience; if you are not completely satisfied with your purchase, you may initiate a return within 30 days of delivery. Our goal is to ensure every household enjoys perfect, fresh rotis with complete peace of mind.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via the Rotimatic app or website with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Pack Your Device

  Securely pack the Rotimatic in its original packaging, including all accessories, manuals, and protective inserts to ensure the unit is not damaged during transit.

• 3.
  Ship to Service Center

  Affix the provided prepaid shipping label to your package and drop it off at the designated courier location for tracked delivery to our inspection facility.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition, your refund will be processed to your original payment method within 7-10 business days, minus any applicable restocking fees.